To assist University of Alabama students in submitting university-related complaints and appeals, the Division of Student Affairs maintains a website, which directs students to the most appropriate and effective venue or appeals process to handle student complaints. Links are provided to the process for academic appeals, academic misconduct, academic reinstatement, academic suspension and probation appeals, financial aid appeals, freshmen residency exemption, library fines, meal plan exemptions, parking appeals and office of student judicial appeals.The University’s UAct program provides links to offices and individuals who assist members of the campus community in reporting concerns about discrimination, harassment, sexual assault or sexual violence, retaliation, abuse or neglect of a child under the age of 18, hazing, fraud and ethical compliance and alarming/threatening behaviors having the potential to negatively impact the UA community.
Internal Complaint Process for Students Regarding Educational Programs and Courses
Students who wish to submit a complaint regarding graduate or undergraduate educational programs at The University of Alabama, or for courses and activities taking place outside of Alabama, must complete this form and submit it to provost@ua.edu to facilitate an effective response. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the events leading to the complaint. The complaint should state what, if any, remedy is sought and should be addressed to:
Dr. Jim Dalton
Executive Vice President and Provost
Academic Affairs
254 Rose Administration Building, Box 870114
Tuscaloosa, AL 35487-0114
Telephone: (205) 348-4890
Complaints Regarding Educational Programs
In addition to the above-mentioned internal complaint process, a student may file a complaint alleging a violation of one or more of the following three categories:
- Complaints that allege a violation of state consumer protection laws.
- This includes, but is not limited to, giving false or misleading information to a student.
- Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions:
- Access contact information related to the University’s authorization to provide postsecondary education in Alabama and other U.S. states and territories.
Courses/Activities Taking Place Outside of Alabama
Students enrolled in online courses and programs, or a supervised field experience taking place outside of Alabama (i.e., practicum, student teaching, clinical, etc.), must first use the University’s above-mentioned internal complaint process prior to filing a complaint with a state agency or agencies.
The state of Alabama is a member of National Council for State Authorization Reciprocity Agreement (NC-SARA) and The University of Alabama is an approved NC-SARA institution. As such, the University follows an established common set of standards among member states for offering postsecondary distance education. Confirm whether the state where the course/activity in question took place participates in NC-SARA.
- NC-SARA States — If, after exhausting all available institutional processes, a student’s complaint remains unresolved and the state where the course/activity took place is an NC-SARA state, the student may file a complaint to the Alabama State Portal Agency. The Alabama State Portal Agent is part of the Alabama Commission on Higher Education (ACHE) and handles complaints resulting from the University’s distance education courses and programs taking place in other NC-SARA states. “Distance education” means instruction offered by any means where the student and faculty member are in separate physical locations. It includes, but is not limited to, online, interactive video, or correspondence courses or programs. The Alabama State Portal Agency also handles complaints regarding supervised field experience (i.e., practicum, student teaching, clinical, etc.) taking place in a state participating in NC-SARA. Complaints dealing with grades and/or student conduct will not be considered by Alabama State Portal Agent. Please note that if a student has not utilized all available internal procedures allowed by the University, she/he will be referred back to the University to complete the process. To learn more about filing a complaint, click here.
- Non-NC-SARA States — If, after exhausting all available institutional processes, a student’s complaint remains unresolved and the state where the course/activity took place is NOT an NC-SARA state, the student may make a complaint to an agency in the state where the course/activity took place. This includes, but is not limited to, online, interactive video, or correspondence courses or programs, and supervised field experiences (i.e., practicum, student teaching, clinical, etc.). Access a list of appropriate agencies for each state in which the student may file a complaint.
Contact Information for Complaints Regarding State Consumer Protection Laws
The University expects that any student complaint will be filed in accordance with the University’s internal complaint process and procedures before resolution is sought from the Alabama Attorney General’s Office of Consumer Protection. Students who wish to file a complaint regarding a consumer-related issue may contact the Alabama Attorney General’s Consumer Protection Hotline at 1-800-392-5658 or may refer to click here to file an online complaint or may contact the Attorney General’s Office of Consumer Protection at the following addresses:
| Mailing Address: Post Office Box 300152 Montgomery, Alabama 36130 | Physical Address: 501 Washington Avenue Montgomery, Alabama 36104 |
The University of Alabama School of Law is accredited by the American Bar Association (ABA). Students who wish to file a complaint regarding The University of Alabama School of Law and ABA accreditation standards should complete this form available on the Law School’s website. For information on how to file a complaint with the ABA regarding accreditation standards contact:
| ABA Chicago Headquarters 321 North Clark Street Chicago, IL 60654 312-988-5000 | ABA Washington DC Office 740 15th Street, N.W. Washington, DC 20005 202-662-1000 |